Refund and Returns Policy

At Qiqi, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we are always here to help. Our return policy is designed to make your shopping experience easy and convenient.

  • You may return most new, unused and unopened items within 30 days of receipt for a full refund. Please note, however, that international shipping is expensive and time-consuming. If you wish to return an item for personal preference, we recommend reselling it on a second-hand platform such as eBay.
  • Customized or personalized items are usually not eligible for return.
  • To qualify for a return, your item must be in the same condition as when it was received and in its original packaging.

Buyers are responsible for return shipping and any associated costs.
Items that do not meet these conditions will not be returned.

Final sale/clearance items are not eligible for return

Personalized or customized items

Gift Cards

One-of-a-kind collectibles

To initiate a return, please follow these steps:

-Contact our customer service team at qa00668899@outlook.com or contact us on whatsapp +44 7512140291 to request a Return Authorization (RA) number. Please provide your order number and a brief description of the reason for the return. -Please provide your order number and a brief description of the reason for your return.

Once you have received your RA number, please properly package the item(s) you are returning, including all original product packaging, documentation and accessories. -After receiving your RA number, please package your return properly, including all original product packaging, documentation, and accessories.

Clearly mark the RA number on the outside of the package. -Clearly mark the RA number on the outside of the package.

Ship the return to the address provided with your RA number. Unless the return is due to an error on our part (e.g. you received the wrong or defective item), you are responsible for the return shipping costs.

We always do our best to satisfy our customers and we are always at your service. You will receive your refund within 7 business days, it may take longer on weekends or holidays. Once the refund is complete, the refund amount will be returned via your original payment method.

1.If your order did not include any promotions or discounts, you will receive a full refund of the merchandise, equal to the price shown on our website (the original price of the item).

2.If your order included a promotion or discount, the price you paid for the item will be adjusted accordingly. This will result in a difference between the refund amount and the original price of the item. If you would like to check the amount of the item after the discount, you can go to Order Check or click here.3.

Shipping costs are not included in the refund.

RETURN COSTS: All return shipping costs and taxes are the responsibility of the customer. We recommend that you use a carrier that offers tracking services, such as FedEx or UPS. Qiqi is not responsible for merchandise lost or stolen in transit.

RETURN STATUS: Please confirm through your courier that we have received your returned item.

Contact UsFor further assistance please email qiqibags@hotmail.com